Milners of Leyburn is a well established high street department store in Leyburn, North Yorkshire. And when I say 'well established' we're talking about a business that is celebrating 130 years of trading this year.
The current generation of family ownership has been progressively enhancing the business, improving the range of products and services offered, but also taking a proactive view of how the business is run.
Earlier in 2013, PCS was approached by Keith Gerrard, Managing Director Milners, to seek our advice and help for improving the Information Technology element of their business. Following a complete review of current equipment and methods / procedures, a number of key elements were identified to be worked on. These included:
- Replacing the older office computer with new and more advanced workstations
- Upgrading the old email account to the Google Apps for Business platform
- Implementing an office computer network with central data server
- Integration to a Cloud storage area allowing off-site file access
- Configured mobile and tablet devices for Cloud access
- Created electronic forms which can be filled in and emailed rather than paper forms
- Overall branding review
- Mailchimp email management
and more...
Regular meetings and review ensures that targets are achieved whilst ongoing planning helps to structure the future.
"'Last year I made the decision to grow the business which meant a culture shift in how we operated and managed everything.
PCS took the time to listen to our needs and advise how we could best move forwards. This involved not only new equipment, phones and management systems but also a change in the way we managed the business and ourselves.
The changes have been introduced gradually and I now view PCS as an extension of my business. They understand that the changes should be introduced carefully ensuring that my team are well trained and supported.
We are now growing as a result of our commitment to move forwards and the professionalism of PCS."
Keith Gerrard
Managing Director
Milners of Leyburn
Visit the website at www.milnersofleyburn.co.uk